Retention · Recovery

Recover revenue. Reduce churn. Stay invisible.

Failed payments shouldn't mean lost customers. Azotte turns failures into automated recovery flows across channels, storefronts, and PSPs.

Book a demo Churn & retention →

Most churn isn't intentional.

It's expired cards, temporary limits, network issues, PSP outages. Azotte treats failed payments as recoverable events, not terminal errors, event-driven, entitlement-aware, channel-native.

Detection

Capture failures the instant they happen.

  • Every failed charge, renewal, or retry captured in real time
  • Across every channel and PSP
  • Recover before subscriptions cancel
  • Eliminate manual finance and support work
paymentcharge.failedPSP-A
retryqueue.scheduled+24h
retryattempt.clearedPSP-B
Smart Retries

Retries scheduled by signal, not guesswork.

  • Payment method type
  • PSP behaviour
  • Storefront rules
  • Customer history
Card decline
→
Retry +24h
Decline persists
→
Retry +72h
Acquirer switch
→
Recovered
Notifications

Right moment. Right tone.

  • Email, SMS, push, in-app messaging
  • Localized and brand-customizable
  • Triggered at the right moment, not too early, not too late
  • Tied to lifecycle events, not campaign blasts
notifycard.update.requestedemail
notifyretry.in_progresspush
notifyaccess.extendedsms
Access Preservation

Customers stay engaged during recovery.

  • Grace periods per plan
  • Soft locks instead of hard cut-offs
  • Conditional access during recovery
  • Entitlements don't disappear immediately
Payment failed
→
Soft lock
Grace 7d
→
Access preserved

Multi-PSP recovery. Storefront-aware.

Retries across alternative PSPs, automatic acquirer switching, region-based routing. Each storefront defines its own retry cadence, notification tone, and grace rules.

Recover more. Cancel less.

No hard cancellations on first failure. No customer confusion. No silent revenue loss.
Book a demo Price Change Consent →