FAQ
Help with usage, issues, and getting assistance.
How do I contact Azotte support?
Azotte support can be contacted through the support portal or directly from the dashboard, depending on your plan and support tier.
What kind of issues can support help with?
Support can help with platform behavior, subscription lifecycle issues, payment recovery questions, configuration guidance, and integration-related troubleshooting.
Is support available for integrations and APIs?
Yes. Azotte support assists with integration questions, event delivery behavior, and API-related issues, especially during onboarding and production rollout.
Do you offer different support tiers?
Yes. Support availability and response times depend on your selected plan and SLA requirements.
Where can I find documentation before contacting support?
Most answers are available in the product documentation and developer guides before opening a ticket.
Pricing FAQ
Questions about pricing models, plans, and monetization flexibility.
Can I sell the same subscription at different prices?
Yes. Azotte supports selling the same bundle at different prices per storefront, region, currency, or sales channel.
Can I schedule future price changes?
Yes. Azotte allows you to plan and schedule price changes in advance, including customer notification and consent handling where required.
How does Azotte handle taxes and regional pricing?
Azotte supports multi-region pricing with different tax rules, currencies, and price displays per storefront or region.
Are promotions and discounts part of pricing?
Yes. Promotions, discounts, and allowances can be applied through campaigns without changing the underlying subscription bundle.
Does pricing differ between web and in-app subscriptions?
Pricing can differ per channel. Azotte supports channel-specific pricing while keeping subscription logic unified.
Product FAQ
Questions about how Azotte works and what it manages.
What is a subscription orchestration platform?
A subscription orchestration platform manages the full subscription lifecycle across pricing, entitlements, storefronts, and payments. It acts as a control layer between your product and all subscription channels.
How is Azotte different from a billing system?
Billing systems focus on charging customers. Azotte manages subscriptions as a business system, including entitlements, pricing, campaigns, lifecycle events, and payment orchestration.
How does Azotte handle subscription lifecycle events?
Azotte manages activation, renewal, upgrades, downgrades, cancellations, payment failures, grace periods, expiration, and entitlement assignment in real time.
How are entitlements different from subscription plans?
Subscription plans define how customers pay. Entitlements define what customers get.
Azotte separates these concepts so access control remains stable even when pricing or campaigns change.
Does Azotte support free trials and eligibility rules?
Yes. Azotte includes a trial eligibility engine with cooldowns, prior usage checks, regional restrictions, and automated prevention of trial abuse.
Can Azotte work with multiple payment providers?
Yes. Azotte integrates with multiple payment service providers, app stores, and alternative payment channels simultaneously.
Does Azotte support web and in-app subscriptions together?
Yes. Azotte supports web, mobile app, and third-party subscriptions under a unified subscription model with shared lifecycle logic.