Contact Support

Get help from the Azotte team — fast, structured, and in the right place.

Our support channels are designed to help you resolve issues quickly while keeping everything secure, traceable, and predictable.

Choose How to Contact Support

Documentation & Self-Service

Start here for the fastest answers.

Our documentation and FAQs cover most common questions around setup, configuration, and daily usage.

Use this if you are:

  • Learning how Azotte works
  • Configuring features or integrations
  • Looking for best practices or limitations
  • Exploring platform concepts

Open a Support Ticket

Contact our support team directly for technical or account-specific issues.

Use this if you are experiencing:

  • API or integration issues
  • Unexpected platform behavior
  • Billing or subscription configuration problems
  • Go-live or deployment blockers

Include the following for faster resolution:

  • Tenant name or Tenant ID
  • Environment (Sandbox or Production)
  • Feature, module, or API endpoint involved
  • Request ID or correlation ID (if available)
  • Clear description of expected vs actual behavior

Critical & Production Issues

For urgent issues impacting live systems.

Use this only if:

  • Checkout or payment flows are blocked
  • Active subscriptions are affected
  • Revenue-critical operations are failing

Before escalating, please check the Platform Status page for known incidents.

Support Availability & Response Times

Support response times depend on issue priority and your support plan.

Priority Typical Use Case Initial Response
Low Questions, guidance, clarifications Next business day
Medium Functional issues, partial degradation Same business day
High Production-blocking or revenue impact Priority handling

Before Contacting Support

To save time, please review:

  • Documentation and FAQs
  • Release Notes for recent changes
  • Platform Status for ongoing incidents

Many issues can be resolved immediately without opening a ticket.

Security & Privacy

Please do not share:

  • Passwords or secrets
  • Full payment card numbers
  • Sensitive personal data

Always redact or mask sensitive values when sharing logs or payloads.

Related Support Pages

  • Support Overview
  • Support Documentation
  • FAQs
  • Platform Status
  • Release Notes