Dunning & Recovery

Recover revenue. Reduce churn. Stay invisible.

Failed payments shouldn’t mean lost customers.
Azotte turns payment failures into automated recovery flows — across channels, storefronts, and PSPs — without disrupting your customer experience.

Why Dunning Matters More Than Ever

Most churn isn’t intentional.
It’s expired cards, temporary limits, network issues, or PSP outages.

Azotte treats failed payments as recoverable events, not terminal errors.

  • Recover revenue before subscriptions are canceled
  • Reduce involuntary churn automatically
  • Protect customer access while recovery runs
  • Eliminate manual finance and support work

How Azotte Dunning Works

Azotte’s dunning engine is event-driven, entitlement-aware, and channel-native.

1. Detect payment failures instantly

Every failed charge, renewal, or retry is captured in real time — regardless of channel or PSP.

2. Apply smart retry strategies

Retries are not random.
Azotte schedules retries based on:

  • Payment method type
  • PSP behavior
  • Storefront rules
  • Customer history

3. Notify customers automatically

Azotte triggers notifications at the right moment — not too early, not too late.

Supported channels:

  • Email
  • SMS
  • Push notifications
  • In-app messaging

Notifications are fully localized and brand-customizable.

4. Preserve access intelligently

Entitlements don’t disappear immediately.

Azotte supports:

  • Grace periods per plan
  • Soft locks instead of hard cut-offs
  • Conditional access during recovery

Customers stay engaged while payment recovery runs in the background.

Multi-PSP Recovery

Traditional systems retry on the same PSP and hope for the best.

Azotte enables:

  • Retries on alternative PSPs
  • Automatic acquirer switching
  • Storefront- and region-based routing
  • Failover without customer involvement

This significantly increases recovery rates while reducing cancellations.

Channel-Aware & Storefront-Aware Dunning

Dunning is not one-size-fits-all.

Azotte allows recovery behavior to be defined by:

  • Subscription channel (Web, In-App, Telco, Direct)
  • Storefront (region, brand, currency)
  • Payment method
  • Customer segment

Each storefront can have:

  • Its own retry cadence
  • Its own notification tone
  • Its own grace rules

Analytics That Show Real Recovery Impact

Azotte doesn’t just retry — it measures.

Track and analyze:

  • Recovery rate by channel and PSP
  • Churn prevented by dunning
  • Revenue recovered per retry step
  • Notification effectiveness

Use real data to continuously improve recovery strategies.

Built for Automation. Designed for Trust.

  • No hard cancellations on first failure
  • No customer confusion
  • No silent revenue loss

Azotte’s dunning engine is built to protect both revenue and customer relationships.

Dunning That Fits the Azotte Platform

Fully integrated with:

  • Subscription lifecycle management
  • Entitlements and access control
  • Notification service
  • Multi-storefront pricing
  • Multi-PSP orchestration

One platform. One recovery flow. End-to-end control.

Recover More. Cancel Less.

Let Azotte handle payment failures — before they become churn.